Privacy policy

Related policies

This Privacy Policy explains how mysasleep, a brand of Avni Textiles ("we", "us", "our"), collects, uses and protects your personal information when you visit mysasleep.com, shop with us or get in touch. Our store runs on Shopify.

By using our website, you agree to the practices described in this policy.

1. Information we collect

Information you give us: your name, email address, phone number, and billing and shipping addresses when you place an order, create an account, sign up for updates or contact us.

Information collected automatically: details such as your device, browser, IP address and how you use our website. We collect this through cookies and similar technologies.

Payment information: payments are handled by secure, third-party payment gateways. We do not store your full card or bank details.

2. How we use your information

We use your information to:

  • Process, ship and deliver your orders, and handle returns or exchanges
  • Manage your account and respond to your queries
  • Send order updates by email, SMS or WhatsApp
  • Send offers, new launches and news, if you have chosen to receive them
  • Improve our website, products and shopping experience
  • Prevent fraud and meet our legal obligations

3. Who we share it with

We do not sell or rent your personal information. We share only what is needed with trusted partners who help us run our business, including:

  • Shopify, which hosts our store
  • Payment gateways that process your payments
  • Courier and logistics partners that deliver your orders
  • Analytics, marketing and customer support tools

These partners may only use your information to provide their services to us. We may also share information where the law requires it.

To learn how Shopify handles your data, visit Shopify's Privacy Policy.

4. Cookies

We use cookies to keep our website working, remember your preferences, understand how visitors use the site and show you relevant ads. You can block or delete cookies in your browser settings, though some parts of the site may not work properly if you do.

5. Marketing messages

You can stop receiving marketing emails at any time by clicking 'unsubscribe' in any email. For SMS or WhatsApp, reply STOP or contact us. We will still send you messages about your orders.

6. Keeping your information safe

We take reasonable steps to protect your information, and our store uses encrypted (SSL) connections. However, no method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

7. How long we keep it

We keep your information only for as long as we need it to fulfill your orders, maintain your account, and meet legal, tax and accounting requirements.

8. Your rights

You can ask us to:

  • Access the personal information we hold about you
  • Correct or update it
  • Delete it, where we are not required to keep it by law
  • Withdraw your consent to marketing at any time

To make a request, you can reach us on info@mysasleep.com. We may need to verify your identity before acting on it.

9. Children

Our website is not meant for children under 18. We do not knowingly collect personal information from children. If you believe a child has shared their details with us, please contact us and we will delete them.

10. Links to other websites

Our website may link to other sites. We are not responsible for their privacy practices, so please review their policies before sharing any information.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new 'Last updated' date.

12. Contact us

For any questions, requests or complaints about your personal information, please contact:

Avni Textiles (mysasleep) 4 – East Part, Main Shikargarh, Ashok Vihar, Jodhpur, Rajasthan – 342011

You can reach us on info@mysasleep.com or on +91 6376760331 (WhatsApp only).

We will respond within 30 days.